Sports / Live
xs9971 is committed to handling your personal information with care — from the moment you open an account to every session you play after that. This policy explains what we collect, why we collect it, and what choices you have, with access depending on your local law and eligible regions.
When you create an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your registration details, login activity, and the payment methods you connect — whether that is Nagad, Rocket, or another supported wallet. We use this data strictly to operate your account and fulfil the service you signed up for. We do not sell your personal data to third parties, and we do not use it for purposes outside the scope described in this policy. Cookies and similar technologies help us keep you logged in across devices, remember your session state, and understand how the lobby is being navigated so we can maintain it properly. Your data is held only for as long as your account remains active or as required under applicable law — after which we follow a defined retention and deletion process. If you fund your account through Nagad or Rocket, the transaction records held by those payment providers are governed by their own privacy terms alongside ours. Where local law in Bangladesh or other eligible regions imposes specific requirements on how we store or process data, those requirements take precedence and shape how this policy is applied to your account.
Deposits and withdrawals processed through Nagad generate transaction records on both sides. We hold our copy for account and audit purposes; Nagad holds theirs under their own privacy terms. Both sets of records refer to the same activity.
When you use Rocket to fund your account, the transaction passes through Rocket's own infrastructure. We receive a confirmation reference and amount; detailed wallet records stay within Rocket's system under their stated data practices.
Every login, game session, and wallet action on your account generates a log entry on our side. These logs support security checks, dispute handling, and service continuity. They are not shared with marketing partners.
We use cookies to maintain your login state and to recognise your device across sessions on mobile or desktop. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the lobby functions for you.
This policy governs data we collect and process directly through your xs9971 account and the services attached to it. It does not extend to third-party platforms, payment providers, or external sites that may be linked from our pages. Understanding the boundary helps you know where to direct questions.
All data collected during sign-up, login, and account management — including your contact details and verification information — falls within this policy. We control how that data is stored and used.
The portion of a Nagad or Rocket transaction that passes through our system is covered here. The portion held by the payment provider falls under that provider's own policy. We cannot speak to how they store or process their records.
Your browsing behaviour within the xs9971 lobby — which game rooms you open, how long sessions run, which categories you visit — is collected under this policy to support account operation and lobby maintenance. It is not used for third-party advertising.
Any external site, app, or service you reach by following a link away from xs9971 operates under its own privacy terms. Once you leave our domain, this policy no longer applies, and we have no control over what that service collects.
You have the right to know what personal data we hold about your account, and you can ask us to correct information that is inaccurate. If you believe a record attached to your account is wrong — a contact detail, a registered payment method, or a piece of identity information — you can raise a correction request through our support route and we will review it. You also have the right to ask what data we hold in connection with your account activity, including transaction history and login records. For accounts in eligible regions, local law may grant additional rights around deletion or data portability; where those rights apply, we will honour them. All requests are handled through our published support channels. We aim to acknowledge each request promptly and to complete it within the timeframe required by applicable law. If you want to close your account entirely, that process also runs through the account support route, and we will explain what happens to your data once closure is confirmed.
You can ask us to show what personal data is linked to your account. Submit the request through the support contact route and confirm your identity; we will provide the relevant records or explain any legal reason we cannot share a specific part.
If your registered name, contact address, or linked payment detail is wrong, raise a correction request through support. We will check the information against your account and update what can be updated, or tell you what additional verification is needed.
Questions about how this policy applies to your specific account situation can be sent directly to our support team. We will route your question to the right person and respond in writing so you have a record of the exchange.
Closing your account triggers a defined data-handling process. Once you confirm the closure request through support, we will explain the retention period that applies to your records and what data, if any, must be held under applicable law.
If you have a question about this policy, want to exercise a data right, or need to flag a concern about how your information is being handled, use one of the contact routes below. We do not operate an anonymous tip line — all policy enquiries need to be tied to a verified account so we can locate the correct records and respond accurately.
Submit your privacy question or data request through the support form inside your signed-in account area. Include a short description of what you are asking for so the right team receives it.
The live chat channel in your account is available for policy questions as well as general support. If your question requires a written record, ask the agent to follow up by email so you have a copy of the response.
Write to our support email address listed in the account help section. Mark your subject line as a privacy query so it is routed correctly. We will respond to the address registered on your account.
We apply access controls to limit which internal teams can view account-level personal data, and those controls are reviewed as our systems change. Account passwords are stored in hashed form — we do not hold a readable copy, and our support team cannot retrieve your password, only help you reset it. Session tokens expire after a period of inactivity so an unattended device does not stay logged in indefinitely. We keep personal data for as long as your account is active and for a further period required by applicable law or our audit obligations; after that, we delete or anonymise it according to a defined schedule. If you want to know the specific retention period that applies to a category of your data, you can ask through the support contact route and we will give you the answer in writing.
Personal data linked to your account is accessible only to staff with a defined operational need. Access permissions are role-based and reviewed periodically. No one outside that structure can query your records through our internal systems.
You control first-party cookies through your browser settings. Adjusting them may change how the lobby loads across your devices, but it will not close your account or affect your wallet balance. Our cookie notice explains which categories we use and what each one does.
We keep account data for as long as your account is open, plus any additional period required by law. Once that period passes, records are deleted or anonymised. You can ask for the schedule that applies to a specific data category through our support route.
If you believe your account data has been accessed without authorisation, contact us immediately through live chat or the support email in your account. We will investigate, advise you on next steps, and notify the relevant authority if required by applicable law.
These questions cover the things account holders most often ask about how their data is used, stored, and accessed on xs9971.
We collect the details you enter during registration — name, contact information, and any identity verification documents required for your account tier. Once active, we also log your login events, game sessions, and transaction records tied to payment methods like Nagad or Rocket.
We do not sell your personal data. We share it only where necessary to process a transaction — for example, a payment reference passed to Nagad or Rocket — or where required by applicable law. Any third party receiving your data is bound by a data-processing agreement with us.
Send a data access request through the support form in your signed-in account area or via the support email address listed in your account help section. Confirm your identity with the request and we will respond with the relevant records within the timeframe required by applicable law.
You can request account closure and deletion through our support route. We will explain which records must be retained under applicable law and for how long. Data that does not fall under a legal retention obligation is deleted or anonymised once the closure process is complete.
We use cookies to keep your session active and to understand how the lobby is used. You can adjust or block cookies through your browser settings. Disabling certain functional cookies may affect login continuity or how the lobby loads on your device, but your account and wallet remain unaffected.
Contact us immediately through live chat or the support email inside your account. Provide your account details and a brief description of what you noticed. We will investigate promptly and, if required by applicable law in your eligible region, report the incident to the relevant authority.